There are various acts and bodies that govern the financial planning industry in South Africa. They require that certain official company legal policies are readily available to our clients.
We are happy to comply with these requirements as it contributes to upholding professional standards and makes the industry more transparent for all clients and planners.
Below you will find links to the legal policies that concern our professional conduct and undertakings. If you have any questions or concerns that not addressed by these documents, please do not hesitate to contact us and we will be happy to answer any further queries you may have.
OUR COMPLAINTS POLICY
AssetBase has an official complaints handling policy as required by the FSB.
We hope you will not need this process but at the same time we are aware that misunderstandings and errors can happen, despite our commitment to provide you with excellent customer service.
In the event that you need to make a complaint, please click here to find out the next step you need to take.
OUR ACCESS TO INFORMATION GUIDE
In order to exercise or protect rights, Section 51 of the Promotion of Access to Information Act No. 2 of 2000 requires that we compile a manual that gives the general public information about the procedure to follow when you request information from us. If you wish to see our Access to Information Guide, please click here to download it in a pdf format.